HCP CRM Campaign Operations Project Manager (Hybrid)

Location: Mettawa, Illinois
Job Type: Contract
Compensation Range: $50 - 55 per hour

We are seeking an HCP CRM Campaign Operations Project Manager to take responsibility for the day-to-day management, oversight, and optimization of Healthcare Professional (HCP) 1:1 marketing programs. Reporting directly to the Associate Director of Campaign Operations, you will play a vital role in driving engagement within our healthcare networks.

In this position, you will ensure the flawless execution of complex brand CRM initiatives and omni-channel campaigns within a fast-paced digital lab environment. The ideal candidate will bridge the gap between strategic brand goals and technical campaign deployment, maintaining data integrity, compliance, and operational excellence across all professional-facing touchpoints.

Responsibilities:
Project Oversight & Execution

• Manage day-to-day oversight of medium-to-high complexity brand CRM engagements.
• Develop and maintain project plans, timelines, proofing checklists, and status reports.
• Maintain "minute-by-minute" knowledge of all work in progress to identify risks and mitigate issues.
• Document change requests and communicate timeline implications to all stakeholders.

Optimization & Strategy

• Review campaign performance and identify optimization opportunities to meet brand goals.
• Monitor engagement levels and proactively recommend strategies to increase performance.
• Conduct quarterly campaign audits and review Service Level Agreements (SLAs) with leadership.
• Prepare quarterly business reviews for brand and omnichannel leaders.

Collaboration & Process Improvement

• Partner with cross-functional and agency teams to capture requirements, gain approvals, and verify data elements.
• Seek standardization, automation, and process improvements to deliver "faster, better, cheaper" results year-over-year.
• Identify root causes of issues with external partners and recommend corrective actions.
• Participate in the planning process with brands to track campaign activity and manage resources.

Qualifications:

• CRM & Email Marketing: Proven experience in CRM/Email; background in the pharmaceutical industry (including familiarity with Med/Reg processes and systems like Veeva Promomats) is highly preferred.
• Account & Client Management: Strong communication and presentation skills to manage stakeholder expectations effectively.
• Data-Driven Insights: Experience pulling and driving strategic insights from campaign performance data.
• Project Management Tools: Proficiency in SmartSheet or Asana.
• Agency Background: Prior experience working within a marketing or interactive agency is a plus.
• Education: Bachelor's Degree in Business, Marketing, or equivalent experience.
• Experience: * 3-5 years in Database Marketing, CRM, Email, or 1:1 Marketing.
• Minimum 3 years of hands-on experience in client service or account management.
• Technical Skills: * Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Analytical ability to identify program issues and optimization trends.
• Soft Skills: * Ability to lead multiple projects simultaneously in a fast-paced environment.
• Enthusiastic, solution-oriented attitude toward new challenges.
• Interpersonal skills to align with diverse team members.
  
  

JOBID: JN -122025-119321
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.