Customer Experience Measurement Strategist

Location: Saint Paul, Minnesota
Job Type: Contract
Compensation Range: $95 - 102 per hour

We are seeking a dynamic Customer Experience Measurement (CXM) Strategist to accelerate and advance CXM initiative. In this position, you will collaborate with cross-functional partners-including business executives, analytics groups, technology teams, researchers, and experience designers-to convert customer insights into quantifiable business outcomes. If you possess a genuine passion for customer advocacy, possess a strong command of research methodologies, and excel at influencing stakeholders through data-driven storytelling, we encourage you to apply.
 
Responsibilities:

• Strategic Collaboration: Partner with the CXM Program Manager, internal business units, and external vendors to generate actionable insights that directly inform business strategy and experience design.
• Subject Matter Expertise: Serve as a trusted advisor and internal consultant for teams utilizing CXM data to drive continuous operational and experiential improvement.
• Data Synthesis: Translate intricate, multi-source data streams into clear, high-impact, and actionable strategic recommendations.
• Insight Storytelling: Utilize advanced data storytelling and data visualization techniques to influence leadership decisions and inspire action across teams.
  Executive Presentation: Develop and deliver comprehensive analyses that facilitate root-cause problem solving, strategic prioritization, and executive-level decision-making. 

Qualifications:

• Education: Bachelor's degree in a relevant field or equivalent professional work experience.
• Experience: 3-5 years of progressive professional experience specializing in customer experience (CX) measurement, insights research, data analysis, or a closely related discipline.
• Methodological Expertise: Deep knowledge of CX measurement research methodologies and study design (spanning both quantitative and qualitative approaches), including advanced data analysis techniques.
• Data Integration: Proven capability to connect CX metrics with broader enterprise data environments to uncover deeper operational insights.
• Data Engineering Skills: Advanced proficiency in data preparation, blending, and joining disparate datasets across varying systems and software tools.
• Impactful Communication: Demonstrated ability to translate complex, technical data concepts into digestible narratives tailored for diverse, non-technical audiences to drive alignment and influence.
• Project Management: Robust organizational and time-management skills with a proven track record of successfully managing multiple competing priorities.
• Adaptability: High comfort level navigating ambiguity and organizational change, paired with a big-picture mindset capable of driving business transformation.

Preferred Qualifications:

• Advanced Degree: Master's degree in the social sciences, data analytics, or a related field.
• Industry Background: Prior experience working within the financial services sector.
• Technical Ecosystems: Familiarity with the Qualtrics platform (specifically building dashboards, generating reports, and utilizing Stats iQ) as well as modern data warehousing tools such as Amazon Redshift or Snowflake.
  
  

JOBID: 052026-134229
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.