Location: Berkeley Heights, New Jersey
Job Type: Contract
Compensation Range: $26 - 28 per hour
We are seeking a proactive, execution-focused Community Management Specialist to join our client's team. In this role, you will serve as a Digital Beauty Advisor, acting as the front-line voice of brand across all social platforms. You will play a critical role in ensuring community management runs smoothly, maintaining brand voice, tracking inbounds, and keeping internal workflows aligned.
The ideal candidate is a beauty lover who understands industry culture, possesses an "always-on" mindset, and is obsessed with providing a world-class consumer experience. This role offers a clear path toward senior-level growth for an organized, process-driven professional.
Responsibilities:
1. Community Engagement & Brand Voice
- Daily Execution: Manage reactive engagement across TikTok, Instagram, Facebook, and Twitter.
- Response Management: Compose custom, professional, and clear responses to comments, DMs, story mentions, and tagged content.
- Brand Alignment: Follow FAQ documents for launches and key social moments to ensure all responses align with approved brand guidelines and tone of voice.
- Consumer Influence: Act as a brand expert to influence purchase decisions and provide "surprise and delight" moments through care gifting and mailers.
2. Documentation, Reporting & Logistics
- Workflow Management: Maintain accurate task tracking in Monday.com and ensure daily/weekly boards are up to date.
- Data Integrity: Keep all trackers updated, including Customer Service, Influencer/PR, Time Trackers, and CRM data.
- Reporting: Contribute insights, community patterns, and screenshots to monthly recaps. Support Account Leads with data tracking and reporting preparation.
- Issue Escalation: Flag critical customer complaints, sensitive comments, and influencer requests to internal teams in real-time.
3. Strategy & Trend Awareness
- Social Listening: Stay informed on social trends, beauty culture moments, and emerging platforms.
- Insight Integration: Identify recurring community patterns or FAQs and recommend content or engagement strategies based on consumer feedback.
- Continuous Learning: Attend brand and care trainings to stay updated on best practices and social strategies.
Qualifications:
- Education: Bachelor's Degree required.
- Experience: 1-2 years of community management or social media engagement experience (Agency experience preferred).
- Technical Proficiency: Familiarity with social tools (e.g., Sprinklr, Dash Social) and project management software. Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Communication: Exceptional written communication skills with strict attention to grammar and brand voice.
- Industry Passion: A deep interest in beauty, fashion, and lifestyle brands with an understanding of current digital trends.
- Adaptability: Ability to manage multiple tasks and deadlines in a fast-paced, dynamic environment.
- Flexibility: Must be willing to work outside standard business hours, including weekends, to support business needs and response time goals.
- Performance Measurements & Expectations.
- Responsiveness: Maintain a 100% Reply Rate and meet established response time goals across all channels.
- Quality Control: Meet established quality standards and consumer satisfaction/sentiment scores.
- Accuracy: Ensure all trackers and FAQs are updated daily with zero lag in documentation.
- Collaboration: Receive positive feedback from the Team Lead and Account Director regarding proactive communication and resourcefulness.
JOBID: 052026-132397
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
