Location: Telecommute
Job Type: Contract
Compensation Range: $25 - 30 per hour
Are you passionate about bridging the gap between technology and education to empower the next generation of learners? Join a world-class team as a remote Integration Specialist, where you will provide expert guidance to faculty and ensure students have seamless access to cutting-edge digital tools! This is your chance to drive innovation in Higher Education while building impactful relationships in a purpose-driven, growth-oriented environment!
Responsibilities:
- Conduct individual and group consultations via Zoom to deliver expert guidance, training, and support for Learning Management System (LMS) integrations.
- Build and maintain a comprehensive understanding of Client's digital products (Connect, SIMnet, ALEKS) alongside foundational knowledge of learning science and instructional design principles.
- Collaborate with sales teams to support customer retention efforts and drive new business opportunities.
- Manage integration processes for both new and returning customers, ensuring optimal outcomes and a seamless user experience.
- Provide prompt follow-up to meetings and address customer inquiries related to integrating Client's digital solutions.
- Troubleshoot and resolve customer issues through research and collaboration across team members.
- Participate actively in team meetings, strategy discussions, and professional development activities.
- Assist with specialized projects and activities across teams when needed.
- Contribute to the ongoing improvement of Client's products and services by sharing valuable customer feedback to inform updates and enhancements.
Qualifications:
- Bachelor's Degree.
- Familiarity with MH courseware solutions include but not limited to Connect, ALEKS, SIMnet.
- Previous experience with major Learning Management Systems (Blackboard, Canvas, D2L, Moodle).
- 1-2 years' experience in customer success or similar role related to software implementation (Higher education experience preferred but not required).
- Exceptional communication and presentation skills; focused on effectively training and supporting customers with varying levels of technical acumen.
- Ability to excel in a remote setting. This is primarily a work-from-home position.
- Positive attitude, purpose-driven spirit, and growth mindset for embracing challenges.
- Instructional design, teaching, and/or coaching experience is beneficial, but not required.
JOBID: 042026-130602
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
