Location: Telecommute
Job Type: Contract
Compensation Range: $28 - 30 per hour
Our client in the software development industry is seeking a contractor to provide flexible operational support across our Customer Advocacy program. This role blends day-to-day program coordination with critical data management responsibilities, including file migrations, audits, and cleanup. It's a great fit for someone who is equally comfortable with content workflows and the behind-the-scenes data hygiene that keeps advocacy programs running at scale.
Responsibilities:
- Advocacy Program Support: Assist with sourcing and maintaining the customer advocate pipeline. Support 1:1 reference requests, track usage, and help maintain accurate customer attributes in the reference database.
- Content & Asset Coordination: Support the workflow for customer success stories and other advocacy assets from initiation through publication. Coordinate across internal teams to keep projects moving.
- Speaker & Event Support: Assist with speaker list management, outreach coordination, and logistics support for events.
- File & Data Migration: Support the migration of advocacy-related files, records, and assets across platforms and systems. Document migration workflows and flag data quality issues.
- Database & Program Audits: Conduct regular audits of the reference database and advocacy program records to ensure accuracy, completeness, and compliance with program standards. Identify and resolve duplicate, outdated, or missing records.
- Process Documentation: Help document and maintain standard operating procedures for both program and data management activities.
Qualifications:
- 2-5 years of experience in a similar role.
- Experienced with Customer Advocacy: Proven track record juggling customer story workflows, sourcing advocates, and managing 1:1 reference request pipelines.
- ReferenceEdge Mastery (or similar CRM database management): Highly preferred experience mapping advocates to open sales needs natively in ReferenceEdge, cleaning attributes, and optimizing database health.
- Project Coordination & Data Hygiene: Written communication for cross-stakeholder asset workflows combined with sharp spreadsheet proficiency (Excel/Google Sheets) to handle migrations and record audits.
Soft Skills:
- Comfort with extensive data quality work, patience, process-oriented, and capable of driving multi-stakeholder follow-ups independently.
Technology & Tools:
- Salesforce CRM, Spreadsheet Trackers (Google Sheets / Excel), ReferenceEdge (highly preferred/targeted).
Nice to haves:
- Basic understanding of PR or media relations processes; familiarity with tech industry terminology (MDM, AI, data governance); Salesforce reporting & dashboards.
JOBID: JN -052026-133740
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
